Resources

Resources – Action Fraud

We understand that you may be experiencing hardship because of what happened to you. Individuals who experience financial or cyber-enabled crimes often report feelings of fear, shame, guilt, anger, betrayal, self-doubt, isolation, remorse, hopelessness, and loss of purpose.

If any of these apply to you, please know: you are not alone, and help is available. Action Fraud is here to support you with information, guidance, and resources.

We understand that you may also have questions about what services and support will be available to you moving forward.

Important Note

While Action Fraud empathizes with your situation, we cannot investigate cases directly, make legal decisions, or provide status updates on reports. If additional information is needed, someone from our team may reach out. However, if you receive unexpected contact from someone claiming to be a government agent, please use caution—fraudsters often impersonate officials.

Government agencies will never ask for money, wire transfers, gift cards, or fees in exchange for assistance.

What Can I Do About My Financial Losses?

If you have experienced a financial loss due to fraud, consider the following steps:

  • Save all documents and electronic communications connected to your loss, such as receipts, emails, and screenshots.
  • If a law enforcement investigation occurs in the future, proof of loss may be required.
  • In some cases, certain losses may be tax-deductible. Consult a qualified tax advisor to determine if your situation qualifies.
  • Some licensed industries (such as financial services) may have compensation or remission funds available depending on the nature of the fraud.
  • If you believe the perpetrator has assets, you may consider speaking with an attorney about a civil lawsuit. Your local or state bar association can help you find a lawyer who specializes in fraud or financial recovery.

What Can I Do to Address Financial and Credit Problems?

Severe financial losses or identity theft can impact your credit and current financial obligations. Consider the following steps:

  • Contact your creditors or a nonprofit credit counseling service for help in modifying payments or securing your accounts.
  • Submit a written statement to credit reporting agencies explaining your victimization. Include documentation such as police reports or proof of fraud.
  • Stay alert for “recovery scams”—fraudsters may contact you claiming they can retrieve your money for a fee.
  • Always verify their legitimacy with your financial institution or state consumer protection agency.

What Can I Do to Protect Myself in the Future?

  • Review your financial statements monthly for suspicious activity.
  • Never send money to someone you have never met in person.
  • Be aware that scammers frequently pose as romantic partners online.
  • Practice strong cybersecurity habits:
  • Use updated security software
  • Do not click on suspicious links
  • Change passwords regularly

Screen phone calls through voicemail—do not feel obligated to answer unknown numbers.

If something feels “off” or “too good to be true,” you can:

  • Seek independent verification by contacting local authorities
  • Say no to requests for money
  • End communication immediately
  • If you suspect you are a victim of financial fraud:
  • Contact your bank or financial institution immediately
  • Close or freeze affected accounts
  • Request free credit reports or place a credit freeze
  • Request documentation related to suspicious activities
  • Dispute any fraudulent items on your credit report

What Can I Do to Take Care of Myself Emotionally?

Victims of fraud often experience:

  • Anger
  • Resentment
  • Shame
  • Fear
  • Embarrassment

Concerns about personal or financial security

It may help to speak with:

  • A counselor or therapist
  • A member of your clergy
  • A trusted friend or family member
  • A local support group

Healing from trauma or loss takes time—just as physical injuries require care, emotional injuries do too.